We want you to feel confident in every purchase. If something does not feel right, our return process is designed to be clear, supportive and easy to follow. Below you will find everything you need to know about returns, exchanges and refunds.
What is your return policy?
You may request a return within 14 days of delivery. Once your return is approved, you have up to 28 days from delivery to send your item back using our free return option.
Items must be unworn, unwashed and returned in their original packaging.
Do you offer free returns?
Yes, we offer free returns within 28 days of delivery once your return request has been approved.
Our goal is to make returns as simple and comfortable as possible, so you can shop with confidence.
How do I start a return?
To request a return, please contact our support team with:
- Your order number
- The item(s) you wish to return
- The reason for your return
Once approved, you will receive clear instructions on how to send your item back.
Can I exchange my item or choose another size?
Yes. If you need a different size, we are happy to assist with an exchange whenever possible. Our goal is to help you find the best fit while keeping the process easy and stress-free.
What condition must items be in?
Returned items must be:
- Unworn and unwashed
- In original condition
- Returned with original packaging
For hygiene reasons, items showing signs of wear or damage may not be eligible for a refund.
When will I receive my refund?
Once your return has been received and inspected, refunds are typically processed within 5 to 10 business days.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
What if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 14 days of delivery and include clear photos of the item and packaging.
Once confirmed, we will offer a replacement or refund as quickly as possible.
Do I need to provide photos for returns?
In some cases, we may ask for a clear photo of the item before approving your return. This helps us verify the condition and keep the process smooth for everyone.
Are there items that cannot be returned?
For hygiene and safety reasons, items that have been worn, washed or altered cannot be returned unless they arrived damaged or incorrect.
What happens if my return is lost in transit?
We recommend using the return instructions provided after approval. Once a return is shipped, tracking information helps ensure it arrives safely.
If you experience any issues, our support team will do their best to assist you.