After placing your order, a confirmation email is automatically sent to the email address provided at checkout. If you do not see it, please check your spam or promotions folder first, as automated emails sometimes end up there. If you still cannot find your confirmation, contact our support team with your name and email address used at checkout so we can verify and resend the details.

Shipping confirmation emails are sent once your order has been processed and handed over to the carrier. Processing usually takes 1 to 2 business days depending on current demand. If more time has passed and you still have not received an update, contact our support team so we can check your order status and provide additional information.

As soon as your order ships, you will receive a tracking link by email which allows you to follow the latest updates. You can also visit our Order Tracking page and enter your tracking number manually. If your tracking has not updated after several days, feel free to reach out and our team will help investigate.

Our estimated delivery time is 10 to 15 business days after processing, depending on your location and current demand. While we always aim to deliver as quickly as possible, timelines may vary due to weekends, holidays or carrier delays. All delivery dates are estimates and cannot be guaranteed, but we always work to ensure smooth delivery.

To maintain efficient worldwide delivery, orders may be shipped from multiple warehouse locations depending on stock availability and destination. This helps us keep delivery times consistent without delaying your order. Customs processing is handled internally whenever possible so customers are not expected to pay additional import fees upon delivery.

Yes, we offer free worldwide shipping to keep the shopping experience simple and transparent. Estimated delivery times are always shown at checkout and included in your confirmation email. If you have questions about delivery to your country, our support team is happy to assist.

At the moment we focus on reliable standard delivery, allowing us to maintain consistent service and free shipping worldwide. Express options may be introduced in the future as we continue to expand our logistics network. Estimated timelines are always visible during checkout so you know what to expect.

Some orders may be shipped in multiple parcels if items are stored in different warehouse locations or released at different times. This allows us to send available items sooner instead of delaying your full order. You will receive separate tracking updates if your shipment is split.

If you notice an error in your shipping details, contact us as soon as possible after placing your order. Our team will check whether changes are still possible before the order moves into shipment. Once an order has been dispatched, address changes may no longer be possible and the carrier may need to be contacted directly.

Tracking updates depend on the carrier and may take some time to refresh after dispatch, especially during busy periods. If your tracking shows no movement for several days, contact our support team so we can review the shipment and assist if needed. We always aim to keep you informed throughout the delivery process.

Returns must be requested within 14 days of delivery and items must be unworn, unused and returned in their original packaging. Once your request is approved, the item must be sent back within 28 days of delivery. Simply contact our support team with your order number and reason for return so we can guide you through the next steps.

Yes, we offer free returns within the allowed return window to keep the process simple and accessible. Items must still meet our return conditions, including being unworn and in original packaging. If you are unsure whether your item qualifies, our team can help review your request.

After your return arrives, the item is inspected to confirm it meets our return conditions. Once approved, refunds are processed within 5 to 10 business days and issued back to the original payment method. You will receive an email confirmation once the refund has been completed.

If you need a different size or style, contact our team first before sending anything back. We will review your request and help you choose the best solution based on availability. Our goal is to make exchanges simple while maintaining fair return guidelines.

Returned items must be unworn, unused and in the same condition you received them, including the original packaging. Items showing signs of wear, washing or damage may not qualify for a refund. If you have questions about your item’s condition, contact us before shipping it back.

Please inspect your order as soon as it arrives and contact us if you notice any issues. We may ask for photos or videos so we can review the situation and offer the best solution. If damage occurred during shipping or due to an error on our side, we will arrange a replacement or refund where appropriate.

Some promotional or limited-edition items may have different return conditions depending on the campaign. Always check the product page or contact our team if you are unsure. We aim to keep policies clear while still offering flexibility whenever possible.

Once your return request is approved, our support team will provide instructions on how to send your item back. Depending on your location, we may provide a return label or guide you through the process step by step. Always wait for confirmation before shipping your item.

Yes, multiple items from the same order can usually be returned in one package as long as they are approved together. Be sure to include all requested information so we can process your return smoothly. If items are from different orders, contact our team first for instructions.

If a returned item does not meet our return conditions, we will contact you with further information. In some cases the item may be sent back to you or alternative solutions may be discussed. Our goal is always to keep the process fair and transparent.

Each product page includes a detailed size chart with recommended measurements to help you find the best fit. We always recommend measuring yourself and comparing your results before placing an order. If you are unsure, our Sizing Help page and support team are available to guide you.

Most customers find our pieces true to size when following the product-specific size chart rather than their usual clothing size. Because shaping levels vary between styles, checking measurements is always the most reliable approach. If you prefer lighter shaping, our team can advise you on sizing adjustments.

Our designs are created to provide supportive shaping while maintaining everyday comfort, which may feel firm initially. The fabric is intended to smooth and support without restricting movement or breathing. After trying it on gently and allowing the material to adjust, many customers find the fit becomes more comfortable.

Yes, our team is happy to help you find the right fit before ordering. Simply share your measurements and preferred level of shaping, and we will guide you toward suitable styles. Personalized advice helps reduce sizing uncertainty and improves overall comfort.

Size charts are located directly on each product page so you can review recommendations specific to that style. We always suggest using the product chart rather than general clothing sizes for the best results. If anything is unclear, our support team can help interpret the measurements.

Yes, our collections include varying levels of shaping designed for different preferences and occasions. Some pieces focus on light smoothing while others offer more structured support. Product descriptions explain the intended feel so you can choose what suits your lifestyle.

Our pieces are designed to provide temporary shaping and support while worn, not permanent body changes. They help smooth and enhance your natural silhouette while maintaining comfort and flexibility. We always encourage choosing styles that feel supportive rather than restrictive.

To maintain quality and longevity, we recommend gentle washing according to the care instructions on the label. Avoid high heat or harsh treatment that could affect elasticity or fabric structure. Proper care helps your pieces feel comfortable wear after wear.

Some Signature Lines are restocked regularly while curated Editions may be limited releases. Availability can change depending on demand and seasonal drops. If an item is sold out, checking back later or joining updates is the best way to stay informed.

Yes, our collections are designed around comfort-driven shaping that fits naturally into daily routines. Many customers wear their pieces under everyday outfits, activewear or special occasion looks. Each product description highlights the intended use so you can choose confidently.

We accept multiple secure payment options including Shopify Payments, PayPal and Klarna so you can choose what feels most comfortable. Available methods are always shown during checkout based on your region. If a payment fails, try another method or contact our support team for assistance.

Discount codes, ambassador links and Reward Club credits usually cannot be combined unless stated otherwise during a specific promotion. This helps us keep offers fair and consistent across our community. If you are unsure which option gives you the best value, our team can help you decide before checkout.

Make sure your code is entered exactly as shown and that it meets the promotion requirements such as order value or eligibility. Some discounts are limited to first-time customers or specific collections. If the code still does not apply, contact our support team and we will check it for you.

Yes, new customers may receive a welcome discount when joining our community or subscribing to updates. The offer details and conditions are always shown on the promotion itself. Be sure to apply the code at checkout to see the savings reflected instantly.

Klarna may be available depending on your region and order eligibility at checkout. If Klarna appears as an option, you can select it directly during payment to review available plans. Any questions about payment schedules or approvals should be directed to Klarna support.

Yes, all payments are processed through secure platforms designed to protect your personal and financial information. We do not store full payment details directly on our servers. If you notice anything unusual during checkout, please contact our team immediately.

Currency options may vary depending on your location and selected store region. Prices are usually shown automatically in your local currency where available. If you have questions about exchange rates or billing currency, our support team can clarify before you complete your purchase.

Payments may be declined due to bank restrictions, insufficient funds or security checks by your provider. We recommend contacting your bank or trying an alternative payment method if this happens. If the issue continues, our support team can help review the situation.

Yes, your order confirmation email serves as your purchase receipt and includes all order details. You can also access your order information through your account if you created one. If you need an updated invoice, contact us and we will be happy to assist.

Gift card availability may vary depending on current promotions or store updates. If gift cards are available, they can be applied at checkout just like a discount code. For the latest information, we recommend checking our Discounts page or contacting support.

The Reward Club is our loyalty program designed for everyday shoppers who want to earn store credit simply by placing orders. Rewards are based on spending tiers and can be redeemed on future purchases once available. Full details about earning and redeeming credit can be found on the Reward Club page.

Store credit is automatically earned when your order reaches specific spending thresholds shown on the Reward Club page. Once your purchase qualifies, the credit is added to your account after the order is completed. You will receive confirmation once the reward becomes available for use.

When store credit is active on your account, it can be applied during checkout depending on eligibility. Simply select the available credit before completing your payment. If you do not see the option, contact our team and we will help verify your account.

Reward credit may have an expiration period depending on the promotion or campaign under which it was earned. Details about validity are always shown within the Reward Club information. If you are unsure about your credit status, our support team can check it for you.

In most cases, Reward Club credit cannot be combined with other discount codes unless a promotion specifically allows it. This helps maintain fair access to rewards across the community. Always review the promotion details before checkout to avoid confusion.

Yes, rewards are linked to your customer account so they can be tracked and applied correctly. Creating an account helps ensure your purchases and rewards stay connected. If you placed an order without logging in, contact support so we can review your eligibility.

You can view your available store credit by logging into your account or through reward notifications sent by email. Updates are typically shared once rewards become active. If you believe a reward is missing, our team can review your purchase history.

Reward Club credit is connected to your account and usually cannot be transferred to another user. This helps keep the program secure and fair for all members. If you have special circumstances, you can contact support to discuss possible options.

Rewards are typically added after your order is completed and confirmed within the system. If your purchase did not reach the required threshold or was returned, the reward may not apply. Our support team can review your order details and clarify eligibility.

Yes, there is no cost to participate in the Reward Club. Simply shop as usual and earn store credit when your orders qualify. We designed the program to reward loyal customers while keeping the experience simple and accessible.

The Ambassador Club is a community program for approved content creators who share their style with an engaged audience. Ambassadors earn rewards through their personal link or code while helping grow our brand organically. Each application is reviewed to ensure alignment with our values and content style.

We welcome creators with an active audience on platforms such as Instagram, TikTok or YouTube who enjoy sharing authentic content. Applications are screened to ensure the right match in audience, content quality and brand alignment. If approved, you will receive access to your personal ambassador account.

You can apply directly through the Ambassador Club page by submitting your information and social profiles. Our team carefully reviews each application before approval. If selected, you will receive instructions on how to access your personal code and ambassador link.

Ambassadors earn rewards when customers place orders using their personal link or discount code. The current structure offers 10% cash rewards or 15% store credit depending on your selection. Reward details and payout timing are explained inside the ambassador program overview.

Ambassadors usually purchase styles using their personal code before creating content and sharing it with their audience. This helps ensure authenticity and real product experiences. Specific collaboration opportunities may vary depending on performance and campaign availability.

After approval, you will receive a personal link and discount code that can be shared with your audience. Most ambassadors include the link in their bio or content captions so followers can shop easily. Every purchase made through your link or code is automatically tracked to your account.

Not every application is approved because we focus on building a strong and aligned community. We review audience engagement, content style and brand fit before accepting new creators. If your application isn’t approved, you can always apply again later as your platform grows.

Rewards are tracked automatically and processed according to the program guidelines. Timing may vary depending on campaign structure or platform requirements. If you have questions about your earnings, our support team can help review your ambassador account.

Yes, ambassadors may use their personal code when ordering styles for content creation or personal use. This allows you to experience the products before sharing them with your audience. Always follow the program guidelines to ensure rewards are tracked correctly.

The Ambassador Club is designed for creators who actively promote the brand through content and audience engagement. The Reward Club, on the other hand, is focused on everyday shoppers who earn store credit through purchases. Both programs support our community but serve different roles.

You can contact our team by emailing support@theshapewearclub.com, through our contact form or via social media @theshapewearclub on Instagram and TikTok. We aim to respond as quickly as possible with clear and personal assistance. Including your order number helps us assist you faster.

Our team usually responds within 24 to 48 hours depending on current demand and support volume. During busy periods, response times may be slightly longer, but we always aim to reply as quickly as possible. Please avoid sending multiple messages as this may delay the process.

Many common questions are already answered in this Help Center and our FAQ page. We recommend checking these sections first as they often provide the fastest solutions. If your question is not covered, our support team is always happy to help further.

Yes, our team is happy to guide you toward the best fit based on your measurements and preferred level of shaping. You can also visit our Sizing Help page for detailed guidance. Including your height, weight and measurements helps us give more accurate recommendations.

Please check your spam or promotions folder first, as replies can sometimes be filtered automatically. Response times may vary during high-demand periods, but every request is reviewed carefully. If you have not received a reply after several days, feel free to follow up.

Yes, you can reach out via Instagram or TikTok @theshapewearclub for general questions or quick guidance. For order-specific issues, we recommend emailing support so we can securely access your details. This helps us provide more accurate assistance.

We currently focus on email and digital support so we can assist customers worldwide efficiently. This allows us to keep communication clear and documented for both sides. If needed, our team may provide additional guidance through written instructions.

You can visit our Order Tracking page and enter your tracking number to see the latest updates. Tracking links are also included in your shipping confirmation email once the order is dispatched. If you cannot find your tracking information, contact support for assistance.

Yes, The Shapewear Club supports customers globally with free worldwide shipping where available. Delivery times and options may vary depending on your location. Our support team can always confirm details specific to your region.

No, you can complete checkout as a guest if you prefer. However, creating an account makes it easier to track orders, view rewards and manage your information. If you forgot to create an account during checkout, we can help link your orders afterward.

You can create an account directly through the login page using your email address. Once registered, you will be able to manage orders and access certain loyalty features. Make sure to use the same email address you used during checkout.

Simply click “forgot password” on the login page and follow the reset instructions sent to your email. If you do not see the message, check your spam or promotions folder first. If problems continue, our support team can assist you further.

Yes, you can update most account details by logging into your profile settings. Keeping your information up to date helps prevent delays with orders or support requests. If you need help changing something specific, contact our team.

We use secure systems and trusted platforms to protect customer data and maintain privacy standards. Payment information is processed through external secure providers rather than stored directly. You can review full details in our Privacy Policy page.

We only share information with trusted service providers necessary to process orders, payments or marketing communications. These partners follow strict data protection standards. Full details are outlined in our Privacy Policy.

We keep personal information only as long as necessary to provide services and comply with legal obligations. When data is no longer required, it is securely deleted or anonymized. More information can be found within our Privacy Policy.

Yes, you can request account deletion by contacting our support team. We will review your request and remove personal data where legally permitted. Some information may be retained for compliance or fraud prevention purposes.

You can find our Terms of Service, Privacy Policy, Shipping Policy and Return Policy in the footer of our website. These pages explain how we operate and what you can expect when shopping with us. We recommend reviewing them before placing an order.

We may update policies when necessary to reflect legal requirements or improvements to our services. Updated versions are published directly on our website with a revised date. Checking back occasionally helps you stay informed.

Yes, we love seeing how our community styles their pieces. You can tag @theshapewearclub on Instagram or TikTok for a chance to be featured. By sharing content publicly, you allow us to potentially repost with credit.

Authentic styling content and real experiences with our products are always appreciated. Tagging our account and using clear visuals increases your chances of being noticed. Our team selects content that aligns with our brand style and values.

No, anyone in our community can share their looks and experiences with our products. The Ambassador Club is simply a separate program for approved creators who want to collaborate more closely. You are welcome to post and tag us anytime.

Some collaborations may happen organically through community engagement or campaigns. However, structured partnerships usually require approval through the Ambassador Club application. If you are interested, we recommend starting there.

We focus on authentic styling, comfort-focused confidence and real everyday wear. Content that reflects natural movement, fit and lifestyle aligns best with our brand direction. We encourage creators to stay true to their personal style.

Yes, we may repost customer content that aligns with our visual identity and community values. We always aim to credit creators when sharing their work. If you prefer not to be featured, simply let us know.

If you would like a repost removed, contact our support team with the details and we will review your request. We respect creator preferences and aim to maintain a positive community environment. Your comfort and consent are important to us.

From time to time we may launch campaigns focused on styling, confidence or seasonal collections. Updates are usually shared through email or social media channels. Following us online is the best way to stay informed.

Ambassadors help grow the community by sharing their personal style and experiences with their audience. Their content inspires others while introducing new customers to the brand. Each ambassador is selected to maintain a consistent brand experience.

Absolutely, customer feedback helps us improve collections and community initiatives. You can share your thoughts through email or social media messages. Many updates are inspired directly by customer experiences.

Our focus is on balancing structure with comfort so pieces feel supportive rather than restrictive. Collections are designed to move naturally between everyday wear and special occasions. This philosophy is reflected across our Signature Lines and curated Editions.

Signature Lines are core styles designed to remain consistent and reliable within our collections. These pieces focus on comfort-driven structure and refined design. Availability may vary depending on demand and seasonal updates.

Editions are curated releases that explore new styles, colors or seasonal inspiration. Some Editions may be limited, meaning restocks are not always guaranteed. Following our updates helps you stay informed about new drops.

Yes, our designs prioritize comfort so they can be worn throughout the day without feeling restrictive. Breathable fabrics and balanced shaping levels support natural movement. Many customers integrate our pieces into daily wardrobes.

Shaping levels vary between products and are described on each product page. Some pieces offer light smoothing while others provide more structured support. Always check the product description and size chart for guidance.

Yes, our collections include wireless bras designed to combine support with comfort. These styles focus on natural shaping without heavy structure. Details about fit and support level are explained within each product page.

Our pieces are designed to remain discreet under everyday clothing while enhancing the natural silhouette. Seamless construction helps reduce visible lines. Many customers wear them under dresses, activewear or casual outfits.

We prioritize breathable materials that help maintain comfort throughout the day. Fabric composition and features are listed on each product page for transparency. If you have sensitivities or preferences, our team can help guide you.

We aim to present accurate visuals and descriptions to reflect each product clearly. Lighting or screen settings may slightly affect color appearance. If you have concerns about a specific item, contact support before ordering.

We recommend gentle washing and following the care instructions provided with each product. Proper care helps maintain structure, elasticity and long-term comfort. Avoid harsh treatments that could affect fabric performance.

Yes, we offer invitation-based wholesale partnerships designed for retailers aligned with our brand values. This helps maintain consistency across customer experiences. If you are interested, you can submit a business inquiry through our B2B page.

Shopify Collective allows selected retailers to sell products without holding physical inventory. Orders are fulfilled directly through our system while partners focus on their storefront. Participation is limited and requires approval.

We carefully review each partnership request to ensure alignment with our brand direction and customer experience. Not all applications are accepted. This screening process helps maintain a consistent global presence.

You can contact us through the B2B Sales page with details about your store, audience and business model. Our team will review your request and follow up if there is a potential fit. Providing clear information helps speed up the process.

Some wholesale partnerships may include factory-based fulfillment or virtual inventory options depending on the collaboration model. Details are discussed individually after approval. This flexible approach helps reduce operational complexity.

Fulfillment may be handled through factory warehouse partners or distribution centers depending on availability. This allows partners to offer worldwide delivery without managing logistics themselves. Specific details are shared during onboarding.

Yes, online retailers with a strong brand alignment and compatible audience may be considered. We prioritize partners who maintain a consistent visual and customer experience. Applications are reviewed individually.

Approved partners may receive access to product visuals and basic brand guidelines to maintain consistency. Usage rights and conditions are discussed during the partnership process. We encourage authentic presentation aligned with our identity.

Some collaboration models such as Shopify Collective require Shopify Payments and compatible store setups. However, not all wholesale collaborations are limited to Shopify. Our team can explain available options after reviewing your request.

Retailers, stylists or business partners interested in wholesale or retail opportunities can reach out through our B2B Sales page or email support@theshapewearclub.com. Please include your business details and collaboration idea so we can review it properly.