Below you will find everything you need to know about our shipping process, delivery timelines and what to do if you need support. We aim to keep shipping clear, transparent and easy to understand so you know exactly what to expect after placing your order.
Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders. There are no standard shipping fees at checkout, so you can place your order with confidence knowing delivery is included.
We aim to make shipping as smooth as possible. In most cases, duties and import fees are already covered within our pricing, helping you avoid unexpected costs upon delivery. In rare cases where local customs charges apply, these remain the responsibility of the recipient.
How long does shipping take?
Our estimated delivery time is 10 to 15 business days after your order has been processed. While we always aim to deliver as quickly as possible, timelines may vary depending on your location, weekends, holidays or carrier-related delays.
All delivery dates are estimates and cannot be guaranteed.
How long does order processing take?
Orders are typically processed within 1 to 2 business days. Orders placed during weekends or holidays will begin processing on the next business day.
Once your order has shipped, you will receive a confirmation email with tracking details.
Will I receive tracking information?
Yes. As soon as your order ships, you will receive an email containing your tracking number and a link to follow your package.
If you do not see the email, please check your spam or junk folder first. If you still cannot find it, our support team will be happy to assist you.
Can I order for a specific event or date?
We recommend placing your order well in advance if you need your items for a special occasion. While we do everything we can to deliver quickly, we cannot guarantee delivery by a specific date.
Do you offer expedited shipping?
At this time, we offer standard shipping only. We are continuously working to improve our shipping options and may introduce faster delivery services in the future.
Why has my tracking not updated yet?
Tracking updates may take 1 to 4 business days to appear after your order has shipped. In rare cases, tracking may update slowly even though your package is already in transit.
What happens if my package is delayed?
Delivery timelines are estimates provided by our shipping partners. Delays can occasionally occur due to weather conditions, holidays or carrier-related issues.
If your order seems delayed, we recommend checking your tracking link first. If you still need assistance, our support team is here to help.
Orders with multiple items
Orders containing multiple products may ship separately to ensure faster delivery times. You will receive tracking information for each shipment.
Incorrect shipping address
Please double-check your delivery details before placing your order. We are unable to redirect packages once they have been processed or shipped.
If you notice an error in your address, contact us as soon as possible and we will do our best to assist before shipment.
Lost or stolen packages
If your tracking shows “delivered” but you cannot locate your package:
- Check around your delivery location
- Ask neighbors or household members
- Contact the carrier directly for further details
Once a package is marked as delivered by the carrier, responsibility transfers to the recipient. We will always try to assist where possible, but we cannot guarantee replacements or refunds for lost or stolen deliveries.